contact

Google says 20 US states, territories ‘exploring’ contact tracing apps – Software

Google stated that 20 US states and territories, symbolizing about forty five per cent of the country’s inhabitants, are “exploring” get in touch with tracing applications for the novel coronavirus using a software it developed with Apple.

In addition, the corporation stated community wellbeing authorities in 16 countries and locations outside the house the United States had launched applications using the Apple-Google software.

They contain Austria, Brazil, Canada, Croatia, Denmark, Germany, Gibraltar, Italy, Ireland, Japan, Latvia, Northern Ireland, Poland, Saudi Arabia, Switzerland and Uruguay.

The technologies allows app buyers to keep track of encounters with other persons via Bluetooth alerts

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Conversational AI to help with high demands in contact centers

Get in touch with facilities have skilled an inflow of calls with minimal employees due to COVID-19 lockdowns all over the world. As a end result, firms are turning to conversational AI tools this kind of as interactive voice response techniques and chatbots.

For case in point, Nuance Communications recently announced Voice to Agent Messaging, a new capacity in the Nuance Intelligent Engagement System. Relatively than forcing customers to wait around for an offered agent or go away a amount to obtain a call back, the attribute allows them go away messages, then transcribes the calls and employs natural language

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Renewed focus on contact center trends in 2020

Important get in touch with middle trends for 2020 have not adjusted amid the coronavirus disaster in actuality, there is a new perception of urgency, with enterprises placing a renewed concentrate on these trends, accelerating the need to have for adjust and placing them increased on the priority listing.

The COVID-19 pandemic raised recognition of two significant alternatives for enterprises to address. First, the motion of get in touch with middle operations from an place of work environment to a remote work model has confirmed enterprise continuity together with guarding the wellbeing of staff. Second, growing the availability of customer

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Apple and Google to create contact tracing technology – Software – Hardware

Apple and Google will work together to create contact tracing technology that aims to slow the spread of the coronavirus by allowing users to opt into a system that catalogs other phones they have been near.

The two Silicon Valley companies make the world’s dominant smartphone operating systems for iPhones and Android devices.

They will work together on technology that will allow mobile devices to trade information via Bluetooth connections to alert people when they have been in close proximity with someone who has tested positive for COVID-19, the sometimes deadly respiratory disease associated with the novel coronavirus.

The technology

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