Optus uses ‘hack fiesta’ to create more bots – Software – Telco/ISP

Matthew N. Henry

Optus has set a lot more approach automation bots to get the job done in its human resources, managed solutions and order administration capabilities, pursuing an interior hackathon held at the conclude of very last calendar year.

The telco is in its 3rd calendar year of functioning with robotic approach automation (RPA) technological innovation, which it utilizes to electric power “300-plus” automations.

It also has a centre of excellence (CoE) framework all-around its RPA operations, which it phone calls the iAutomate CoE.

Optus reported in a LinkedIn publish late very last calendar year that the CoE, “together with our Team Electronic Office and RPA platform partner UiPath, recently held a ‘hack fiesta’ where by sixty of our people today registered to understand how to develop their possess RPA-assisted bot that automates a repetitive undertaking in their get the job done routine”.

Eight teams participated in the hackathon and 1, establishing a bot termed ‘Tara’, was “crowned the all round winner”, while no aspects of the bots – or the processes they automatic – had been released.

Even so, in a new online video, also released to LinkedIn, Optus furnished a temporary seem at Tara and two other bots developed by way of the hackathon.

Tara bot, according to 1 of its creators, talent acquisition specialist Natasha Welden-Iley, “is heading to allow for us and our leaders to recruit a lot more successfully.” 

“It’s truly thrilling as it will allow for the staff to really offer with people today a lot more than paperwork,” she reported.

Michael Chesterton, a technical solutions manager for built-in client solutions, reported his staff made a bot termed ‘Robot Smith’.

“He’ll be a digital speak to centre agent logging into our Optus Business managed customers’ environments and confirming they are working as anticipated,” Chesterton reported.

“He’ll alert us to troubles just before they come about and allow our engineers to move on to a lot more complicated responsibilities.”

Shannon Booth, order administration & visibility software manager in Optus’ supply chain division, reported her staff is establishing a bot “that allows us to converse to sales channels more rapidly about orders that need further consideration.” 

“This is extremely valuable and valuable to the customers mainly because it makes certain they get the best buyer working experience feasible,” she reported.

Optus indicated it would carry on to get the job done with the traces of company to discover processes for rework and automation.

“As a result of our advancement over a quantity of yrs we have a quantity of legacy processes, a whole lot of workarounds, a whole lot of handbook and admin processes,” CFO Murray King reported.

“That’s not the most effective use of our valuable resources, so what we want to be able to do is discover all of individuals processes that can basically be automatic just to totally free up time.”

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