Microsoft acquisition of Metaswitch aimed at carrier UCaaS

Matthew N. Henry

Microsoft programs to receive Metaswitch Networks and give its business enterprise interaction services to carriers through Microsoft Azure. The announcement arrived a lot less than a month just after Microsoft concluded the obtain of Affirmed Networks, which designed virtualized network software that Microsoft will use as the infrastructure for Metaswitch merchandise.

Microsoft declared the Metaswitch deal this 7 days. The corporation did not provide monetary facts or disclose when it envisioned to complete the transaction.

Metaswitch supplies what the business calls unified communications as a provider. In common, UCaaS providers will operate their software in their details centers or third parties’, together with cloud providers AWS, Google Cloud and Microsoft Azure.

Metaswitch supplies telephony and team collaboration, and audio, movie and internet conferencing employed by enterprises and call centers. Its opponents incorporate Netrio, Cisco and FreeSwitch.

The Microsoft acquisition of Affirmed Networks — concluded on April 23 — gave the cloud service provider an Advanced Packet Core. An EPC is a vital technologies for cloud providers that want to give their details centers as a platform for carriers’ services, these types of as UCaaS.

An EPC is important mainly because it truly is a framework for giving converged voice and details on carriers’ 4G Extensive-Expression Evolution networks. In the potential, EPC will grow to be the underpinning for 5G networks.

Microsoft is not the only cloud service provider increasing its platform’s abilities for carriers. AWS and Google are also on the identical path.

Microsoft and the other cloud providers will need to get the job done with carriers mainly because the latter is the most important channel for enterprise interaction customers. “MetaSwitch has hundreds of provider companions that are now probable channels for Microsoft,” claimed Irwin Lazar, an analyst at Nemertes Investigation.

Metaswitch has hundreds of provider companions that are now probable channels for Microsoft.
Irwin LazarAnalyst, Nemertes Investigation

Microsoft could get its Teams collaboration software into that channel by melding it with Metaswitch, Lazar claimed. Cisco is executing a equivalent strategy by rolling its Teams competitor, Webex, into the Broadsoft UCaaS products. Cisco obtained Broadsoft in 2018.

Metaswitch would also plug a gap in Microsoft’s business enterprise communications portfolio. As soon as the Microsoft acquisition is complete, it will have Metaswitch’s interaction platform for call centers.

However, Metaswitch’s call centre portfolio could position Microsoft in competition with companions AudioCodes, Oracle and Ribbon Communications.

“I presume Microsoft will not do anything to jeopardize partner interactions,” Lazar claimed. “But it will have to expend some time ensuring that it would not seek to acquire business enterprise away from its companions.”

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